Our Process

01. Listen

Virtual Connect takes pride in being a partner with our clients.  Being a good partner means listening and it is crucial in understanding your wants, needs and goals.  Listening starts everything off with a strong foundation.

02. Research

If you need a contact center company that is trustworthy, reliable, transparent and professional to represent your business, choose Virtual Connect. We offer award-winning contact center services that help you save money while growing profit. We offer customer service solutions that help you create, cultivate, and maintain steadfast relationships with each and every customer with 100% U.S. based representatives .

03. Plan & Present

After understanding your wants, needs and goals, and doing the research, our team will build the plan to best achieve your goals.  We will present the plan to you and make any adjustments as necessary.  The bottom line is, we will have a plan to execute to achieve your goals.

04. Create

We pride ourselves on having highly trained representatives who are empowered to demonstrate their capabilities every day. We use this to create powerful, results-achieving teams who are equipped with the tools needed to execute the approved plan.

05. Implement

We now have clear set goal, appropriate research, and an executable plan is given to a team of the industry’s best booking agents.  This is where your event or seminar gets the audience you need.

06. Post Review

This is an important step in our being partners together.   Getting the best results for you is always our number one priority.  Taking the time to review the success of the previous project strengthens our partnership and future projects together.